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3CX Phone System is commercial enterprise software and like all commercial enterprise software includes maintenance agreements.
Maintenance agreements allow you access to software updates, bug fixes, new phone and sip provider templates and of course the latest version to download. It also allows your reseller to open up support tickets on your behalf.
All About 3CX Phone System Maintenance Agreements
Maintenance costs are yearly and must be purchased before your current maintenance period expires. A new installation comes with a one year maintenance agreement and begins when your license code is activated. The costs are industry standard and common with most other enterprise software, being roughly 20-25% of the initial license cost. A 3CX 8SC Standard license is roughly $1000 CAD which makes the annual maintenance around $250 CAD.
With 3CX Phone System version 15, The 3CX phone system installation defaults to using a 3CX SSL encryption certificate to protect your remote communication with the server and also defaults to using a 3cx owned domain. For us at HELIA, this would be helia.3cx.us. Your maintenance agreement also maintains this infrastructure and so without a maintenance agreement in place, you will loose public access to the 3cx.us domain name as well a having a valid SSL security certificate.
After the first year, you must purchase maintenance WITHIN 30 days of the maintenance expiry date to continue receiving these benefits. If you do not renew your maintenance and wish to upgrade to the latest version once a new version is released, you will have to buy a version upgrade.
For more information on 3CX Phone System visit http://www.Office-Phone-System.ca