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Polycom SoundStation Duo Conference Phone

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  • 1055 CAD

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Support for both legacy analog phone lines and SIP / VoIP phone systems. This conference phone protects your investment as you move from a legacy phone line to a full SIP phone system

Supported Phone Systems

About the Polycom SoundStation Duo Conference Phone

Polycom SoundStation Duo - Dual-mode conference phone

The obvious choice for crystal clear group audio conferencing

Large organization or small, thousands of conference rooms or just one, you have a need to bring dispersed teams, business partners, and customers together to communicate and collaborate. Conference phones from Polycom have become the de facto standard for connecting groups of people across multiple locations. With the Polycom SoundStation Duo conference phone, Polycom has taken the concepts of group productivity tool and standard office workhorse to a new level for small to midsize rooms, delivering the ultimate in deployment flexibility, ease of use, and audio quality.

Unrivaled investment protection with the broadest connection options Whether you currently have a traditional analog connection or have already migrated to Voice over IP (VoIP) telephony, the Polycom SoundStation Duo conference phone works. In VoIP environments, the SoundStation Duo delivers the most robust standards-based interoperability in the industry.

Lower cost of deployment and administration

Setting up the SoundStation Duo for analog operation is as simple as plugging it in. In open SIP-based VoIP environments, a web-based tool assists with setup and facilitates online software upgrades. A large backlit display with broad multi-language support offers call information and context sensitive call functions.

Crystal-clear voice conferencing with no compromises

Backed by Polycom's legendary audio technology, the SoundStation Duo phone delivers remarkably clear voice quality. From Polycom HD Voice technology and full-duplex audio to the latest in echo cancellation and resistance to mobile phone and wireless device interference, the SoundStation Duo conference phone delivers unrivaled group conferencing experiences without distractions.

Polycom SoundStation Duo Benefits

  • Built-in investment protection — Use in analog or IP mode and keep it up-to-date with simple online software upgrades
  • Robust interoperability Compatible with a broad array of IP call platforms to maximize voice quality and feature availability while simplifying management and administration
  • Business continuity Auto failover from IP to analog and failback for continuous operation in case of a network failure
  • Unparalleled voice clarity Polycom HD Voice technology makes your IP conference calls more effective and productive
  • Easy to deploy and administer Web configuration tool eliminates the need for a boot server
  • Superior call handing, security, and provisioning Leveraging the most advanced IP endpoint software in the industry
  • Unmatched flexibility Connect to mobile phones and PCs for Internet dialing

Manufacturer Page


More Specifications


  • IEEE 802.3af Power over Ethernet
  • External universal AC power supply: 100–240 V, 24 V, 0.5 A, 2.5 mm DC plug


  • Size (W x H): 248 x 68 pixels
  • White LED backlight with custom intensity control


  • Standard 12-key keypad
  • Context-dependent soft keys: 4
  • On-hook/Off-hook, conference, redial, mute, volume up/down, menu, 5-way navigation keys

Audio Features

  • 3 cardioid microphones: 200–7000 Hz
  • Loudspeaker frequency response: 220–7000 Hz
  • 10 ft (3 m) microphone pickup
  • Volume
    • Adjustable to 86 dB at 0.5 meter peak volume
  • Full-duplex
    • Type 1 compliant with IEEE 1329
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise fill
  • DTMF tone generation/DTMF event

RTP Payload

  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • Acoustic echo cancellation
  • Background noise suppression
  • Supported codecs
    • G.711 (A-law and Mu-law)
    • G.729a (Annex B)
    • G.722
    • iLBC 13.33 and 15.2kbps

SIP Call Handling Features

  • Call hold*
  • Call transfer, divert (forward) and pickup
  • Distinctive incoming call treatment / call waiting
  • Advanced Local three-way conferencing (conference, join, split, hold, resume)
  • One-touch speed dial, redial*
  • Remote missed call notification
  • Automatic off-hook call placement
  • SIP URI dialing
  • Do not disturb function
  • Shared call/bridged line appearance
  • Busy Lamp Field (BLF)
  • Multicast Group Paging and Push-to-Talk

Other Features

  • Automated failover (SIP to PSTN)
  • SIP Server Redundancy
  • Time and date display/call timer
  • User-configurable contact directory and call history (missed, placed, and received)
  • Corporate Directory (LDAP) support
  • User selectable ringer tones
  • Wave file support for call progress tones
  • Unicode UTF-8 character support
  • Called, connected party information
  • Support for multiple Caller ID standards**
    • Bellcore Type 1
    • ETSI
    • DTMF


  • Ethernet 10/100 Base-T
  • Two-wire RJ-11 analog PBX or PSTN interface
  • 2.5 mm connection port***
  • 2 RJ9 ports for wired expansion microphones

Network and Provisioning

  • IP Address Configuration
    • DHCP and Static IP
  • Time synchronization with SNTP server
  • FTP/TFTP/FTPS/HTTP/HTTPS server based central provisioning for mass deployments. Provisioning server redundancy supported.
  • Web portal for individual unit configuration and online software upgrade
  • QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and DSCP
  • Telchemy® VQmon® support
  • Network Address Translation (NAT) support—static
  • RTCP support (RFC 1889)
  • Configuration import/export
  • Local digit map (dialing plan)
  • Hardware diagnostics
  • Status and statistics
  • Reset to factory settings


  • Transport Layer Security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server
  • HTTPS secure provisioning
  • Support for signed software executables
  • IEEE 802.1x Network Access Control

Protocol Support

  • IETF SIP (RFC 3261 and companion RFCs) SoundStation Duo ships with
  • Conference phone console
  • 21 ft (6.4 m) combined analog and Ethernet cable with power injection module
  • Universal power supply 24 V, 0.5 A
  • 7 ft (2.1 m) region-specific power cord
  • 7 ft (2.1 m) Ethernet cable
  • 7 ft (2.1 m) telephony cable (RJ11)
  • Quick Start Guide


  • 2 x expansion microphones 200–7000 Hz

Environmental Conditions

  • Operating temperature
    • 32–104° F (0–40° C)
  • Relative humidity
    • 20–85% (non-condensing)
  • Storage temperature: -22–131°F
    • (-30–55°C)

Warranty, Weight, and More

  • Warranty
    • 1-year
  • Country of origin
    • 2200-19000-001 - Made in China
    • G2200-19000-001 - Assembled in USA
  • Phone dimensions (L x W x H)
    • 15.6 x 12.9 x 2.5 in (34.6 x 32.7 x 6.4 cm)
  • Phone console weight
    • 1.62 lb (0.74 kg)
  • Box dimensions (L x W x H)
    • 13.9 x 18 x 3.7 in (35.3 x 45.8 x 9.4 cm)
  • Box weight
    • 4.56 lb (2.06 kg)

Phone System Support Overview

Polycom enjoys a broad support of its phones within IP phone systems and hosted phone systems.  

When you buy a Polycom VVX phone from BuyPhonesOnline.ca, Helia will pre-configure the phone so that when you plug it in it will be ready to use right away.

3CX Professional Phone System.

The Polycom VVX desk phone is fully supported by the 3CX Phone System as a standard phone.  This means is enjoys plug and play functionaity for configuration as well as Option 66 configuration as both a local phone. Remote phones require a vpn and additional configuration 


The Polycom VVX desk phone is a preferred phone for the SimpleBusinessPhones.com phone lines.  The phone will come auto configured and any additional changes can be made in the SimpleBusinessPhones.com web portal.

Fairfire Hosted Phone System

The Polycom VVX desk phone is a preferred phone for the FairFirePhones.ca phone lines.  The phone will come auto configured and any additional changes can be made in the FairFirePhones.ca web portal.


The Polycom VVX desk phone is supported by the RingCentral hosted phone system.  The phone will auto configure for your phone phone system using plug and play configurations

Resources and Documents

View all Polycom Phones