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Polycom SoundPoint IP 560P Desk Phone

  • Sale
  • 723 CAD

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A commercial grade office phone that is very popular with hosted phone systems. The Polycom SoundPoint IP 560p delivers good value at the higher end of the SoundPoint Line.

About the Polycom SoundPoint IP 560P Desk Phone

Advanced Features & Applications

  • Four lines
  • Backlit 320 x 160-pixel graphical grayscale LCD
  • Shared call/bridged line appearance
  • Busy lamp field (BLF)
  • Presence, buddy lists
  • XHTML micro-browser for productivity-boosting Web applications
  • Gigabit Ethernet support
Ease of Provisioning and Upgrade
  • Integrated IEEE 802.3af Power over Ethernet (PoE) support
  • Remote, zero-touch provisioning with support of a variety of protocols including FTP, TFTP, HTTP, or HTTPS
  • Dual-port Gigabit Ethernet switch for flexible deployment options and lower cabling expenses
    • Broad and deep interoperability — Certified to support a comprehensive set off eatures with a variety of leading

Unrivaled voice experience and ease of provisioning and upgrade in a four-line SIP phone

The Polycom® SoundPoint® IP 560 desktop phone with GigE, a four-line SIP phone that delivers calls of unprecedented richness and clarity and supports a comprehensive range of cutting-edge features to future-proof your investment in network infrastructure. It is ideal for professionals and managers with demanding collaborative communication needs.

Higher productivity with less fatigue

The SoundPoint IP 560 desktop phone features revolutionary Polycom HD Voice technology, which brings life-like richness and clarity to every call1,2. Polycom HD Voice technology incorporates wideband audio for over twice the voice clarity and Polycom's patented Acoustic Clarity Technology for crystal-clear, noise and echo-free sound plus a best-in-class system design for high-fidelity, faithful voice reproduction.

The SoundPoint IP 560 desktop phone is engineered to make installation, configuration, and upgrades as simple and efficient as possible. The phone's builtin IEEE 802.3af PoE circuitry and a dual-port Gigabit Ethernet switch enable flexible deployment options and savings on cabling expenses. It supports remote, zero-touch provisioning and upgrades from a variety of servers as well as boot and call server redundancy to ensure reliable, uninterrupted performance.

Investment protection

Powered by state of the art Gigabit Ethernet IP telephony technology, the SoundPoint IP 560 desktop phone features a dual-port Gigabit Ethernet switch for seamless integration with a PC or desktop server. For organizations with existing GigE deployment, the SoundPoint IP 560 desktop phone delivers unobstructed, high-speed access to productivity-boosting applications. For organizations with plans to migrate to GigE, the SoundPoint IP 560 desktop phone protects investment in network infrastructure.

Specification Sheet

Product specifications

Lines (Directory numbers)

  • Up to 4 lines with up to 24 concurrent calls per line


  • 320 x 160 pixel backlit gray scale graphical LCD
  • LED backlight with custom intensity control
  • Message Waiting Indicator (MWI) LED

Feature keys

  • 4 x context-sensitive "soft" keys
  • 26 x dedicated "hard" keys
  • 4 x line keys with bi-color (red/green) LED
  • 8 x feature keys
  • 6 x display/menu navigation keys
  • 2 x volume control keys
  • Illuminated mute key
  • Illuminated headset key
  • Illuminated hands-free speakerphone key
  • Dedicated hold key

Headset compatibility

  • Dedicated RJ-9 headset port
  • Amplified headsets are recommended

Hearing aid compatibility

  • Compliant with ADA Section 508 Recommendations—Subpart B 1194.23 (all)
  • Hearing Aid Compatible (HAC) handset for magnetic coupling to approved HAC hearing aids
  • Compatible with commercially-available TTY adapter equipment

Audio features

  • Polycom HD Voice technology delivers life-like voice quality for each audio path—the handset, the hands-free speakerphone, and the optional headset
  • Full-duplex hands-free speakerphone
  • Type 1 compliant with IEEE 1329 full duplex standards
  • Frequency response—100 Hz–7 kHz for handset, optional headset and handsfree speakerphone modes
  • Codecs
    • G.722 (wideband)
    • G.711 µ/A
    • G.729A (Annex B)
    • iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise fill
  • DTMF tone generation/DTMF event RTP payload
  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • Acoustic echo cancellation
  • Background noise suppression

Call handling features

  • Shared call/bridged line appearance
  • Flexible line appearance (one or more line keys can be assigned for each line extension)
  • Busy Lamp Field (BLF)
  • Distinctive incoming call treatment / call waiting
  • Call timer
  • Call transfer, hold, divert (forward), pickup
  • Called, calling, connected party information
  • Local three-way conferencing
  • One-touch speed dial, redial
  • Call waiting
  • Remote missed call notification
  • Intercom
  • Automatic off-hook call placement
  • Do not disturb function

Other features

  • Local feature-rich GUI
  • Time and date display
  • User-configurable contact directory and call history (missed, placed, and received)
  • Customizable call progress tones
  • Wave file support for call progress tones
  • Unicode UTF-8 character support.

Network and provisioning

  • Two-port Gigabit Ethernet switch
    • 10/100/1000Base-Tx across LAN and PC ports
    • Conforms to IEEE802.3-2005 (Clause 40) for Physical Media Attachment
    • Conforms to IEEE802.3-2002 (Clause 28) for Link Partner Auto-Negotiation
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronisation using SNTP
  • FTP/TFTP/HTTP/HTTPS serverbased central provisioning for mass deployments
  • Provisioning and call server redundancy supported
  • Web portal for individual unit configuration
  • QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DSCP
  • Network Address Translation (NAT)— support for static configuration and "Keep-Alive" SIP signalling
  • RTCP support (RFC 1889)
  • Event logging
  • Syslog
  • Local digit map
  • Hardware diagnostics
  • Status and statistics reporting


  • Transport Layer Security (TLS)
  • Secure Real-time Transport

Protocol (SRTP)

  • Shipped with X.509 certificate installed
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables


  • Built-in, auto-sensing IEEE 802.3af Power over Ethernet
  • External Source 48V DC @ 380mA Approvals
  • FCC Part 15 (CFR 47) Class B
  • ICES-003 Class B
  • EN55022 Class B
  • CISPR22 Class B
  • AS/NZS CISPR 22 Class B
  • VCCI Class B
  • EN55024
  • EN61000-3-2; EN61000-3-3
  • ROHS compliant
  • Anatel


  • CE Mark
  • EN 60950-1
  • IEC 60950-1
  • AS/NZS 60950-1
  • UL/C-UL

Operating conditions

  • Temperature—32–104° F (0–40° C)
  • Relative Humidity: 5–95%, non-condensing

Storage temperature

  • -40–160° F (-40–70° C)

Polycom SoundPoint IP 560 ships with:

  • SoundPoint IP 560 console
  • Handset with handset cord
  • Base stand
  • Network (LAN) cable
  • Quick Start Guide
  • Product registration card


  • Size (W x H x D x T) 10.5 x 6 x 7.5 x 2.5 in , (26.5 x 15 x 19 x 6.5 cm)
  • Weight Phone weight—2.4 lb (1.1 kg)
  • Unit box dimensions/weight
    • 12.5 x 13.25 x 3.5 in (31.75 x 33.66 x 8.89 cm)
    • 4.0 lbs (1.8 kg)

Master carton quantity

  • Five

Country of origin

  • Thailand


  • 1 year

Phone System Support Overview

Polycom enjoys a broad support of its phones within IP phone systems and particularily with hosted phone systems.  

When you buy a Polycom 560P Desk Phone from BuyPhonesOnline.ca, Helia will pre-configure the phone so that when you plug it in it will be ready to use right away.

  • 3CX Professional Phone System. - The Polycom 560P Desk Phone is supported by the 3CX Phone System.  This means is enjoys plug and play functionaity for configuration as well as Option 66 configuration as a local. 3CX does not support this phone as a remote phone though it can be provisioned with a vpn tunnel to the main site..  

Resources and Documents

View all Polycom Phones